Intermediate1-2 hoursPython · Python

Operations & Incident Agent

1What This Kit Builds

An operations monitoring and incident response agent with verified identity chains at every decision point. This agent detects anomalies, coordinates incident response, manages escalation workflows, and produces identity-anchored post-incident reports.

2Who It Is For

Operations teams, SREs, and developers building automated incident response systems. Ideal for organisations running critical infrastructure where every response action must be traceable to a verified identity.

3Why ECZ-ID Matters Here

During incidents, multiple agents and humans take actions under time pressure. Without verified identity, post-incident review becomes forensic guesswork. ECZ-ID ensures every action in the response chain carries verified identity.

4Architecture

Anomaly Detection Interface

Integrates with monitoring systems to detect operational anomalies with identity context.

Incident Coordinator

Manages incident lifecycle from detection through resolution with verified identity at every step.

Escalation Engine

Identity-aware escalation routing that maintains provenance through every escalation level.

Response Chain Tracker

Tracks every action taken during incident response with identity-anchored provenance.

Alert Router

Routes alerts with verified identity context to appropriate responders and systems.

Post-Incident Reporter

Generates comprehensive post-incident reports with complete identity-anchored action logs.

5Build Steps Overview

1
Clone the operations incident starter
Pull the template with incident response scaffolding.
2
Install dependencies
Install the ECZ-ID SDK, monitoring integrations, and alerting libraries.
3
Configure monitoring sources
Connect to your monitoring and observability systems.
4
Define escalation policies
Set up escalation levels, routing rules, and response playbooks.
5
Review identity chain patterns
Understand how identity flows through the incident response chain.

Trust Map

Required Passports
ECZ-ID Business PassportAgent Credential
Recommended Passports
Cyber Resilience PassportIoT Device PassportRisk & Policy Passport
Relevant Packages
Agent Starter PackageOperations & Infrastructure Package
What Each Enables
ECZ-ID Business Passport: Organisation identity for operations infrastructure
Agent Credential: Verified operations agent identity for incident response
Cyber Resilience Passport: Security posture attestation for operational systems
IoT Device Passport: Identity verification for monitored devices

6TrustOps Credentialing Checkpoint

TrustOps Credentialing Checkpoint

Pause here to acquire your required ECZ-ID trust objects

This is a designed pause point in your build process. Before continuing, you need to acquire the required ECZ-ID passports and credentials from TrustOps. This midpoint credentialing approach ensures your agent is built with verified identity from the start—not bolted on after the fact.

Required Passports

  • ECZ-ID Business Passport
  • Agent Credential

Recommended Passports

  • Cyber Resilience Passport
  • IoT Device Passport
  • Risk & Policy Passport

Relevant Packages

Agent Starter PackageOperations & Infrastructure Package

What You Must Acquire in TrustOps

ECZ-ID Business Passport
Enables: Parent identity for your operations infrastructure
Agent Credential
Enables: Verified identity for the operations/incident agent
Cyber Resilience Passport (recommended)
Enables: Security posture verification for operational systems
Risk & Policy Passport (recommended)
Enables: Operational risk posture attestation

What You Bring Back from TrustOps

Agent ECZ-ID
Operations agent’s verified identity string
Operational Credential Manifest
Capability attestations for monitoring, escalation, and response
API Keys
Production ECZ-ID API keys for identity-anchored operations
Escalation Policy Config
Identity-aware escalation configuration

9Return and Complete Integration

With your TrustOps credentials in hand, return here to complete the final build steps.

1
Inject operational credentials
Add Agent ECZ-ID and API keys to the operations agent configuration.
2
Wire identity into monitoring
Enable identity-anchored logging for all monitoring events.
3
Configure identity-aware escalation
Set up escalation routing with verified identity at every level.
4
Test incident response flows
Simulate incidents in sandbox and verify the complete identity chain.
5
Validate post-incident reports
Confirm generated reports carry complete identity-anchored provenance.

10Verify Through Resolver

Verify agent identity

Query the operations agent’s ECZ-ID through Resolver.

Trace incident response

Follow a complete incident response through Resolver, verifying identity at each action.

Verify escalation chains

Confirm every escalation carried correct identity context.

Audit post-incident report

Verify the complete post-incident report through Resolver.

Verify with Resolver

11Deploy Anywhere

ECZ-ID-backed agents are portable. Your verified identity travels with your agent regardless of deployment target. No vendor lock-in.

Cloud-native (AWS, GCP, Azure)
On-premise monitoring stacks
Kubernetes clusters
Edge compute for low-latency
Hybrid cloud
NOC/SOC environments

12Limits & Non-Claims

  • This kit does not provision credentials. All credentialing happens through TrustOps.
  • This kit does not replace your monitoring stack. It integrates with existing monitoring systems.
  • Incident detection quality depends on monitoring source quality and configuration.
  • Response actions are logged and verified but not automatically executed without configuration.
  • Post-incident reports are as complete as the identity hooks configured.

Ready to Build This Agent?

Start with the build steps above, credential through TrustOps, and deploy your resolver-verifiable agent anywhere.